Chatdesk and eCommerce Fastlane | Scale your customer support

Scale your support across email, chat and social media with US based Superfans

Solve your ticket backlog

Moderate your comments on Facebook and Instagram

Drive conversion on your Social Ads, Chat and Email

A new way to deliver personalized customer service, drive sales, reduce costs and delight your customers.

It's not a chatbot.

It's not outsourcing.

It's better, faster and cheaper. Seriously.

Trusted by hundreds of amazing brands

“It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!”
Rachel Thaw
Operations Manager

Scale efficiently and turn service into sales

Superfans

• Your Superfans are existing customers and fans of your brand
• Personalized responses that perfectly match your brand voice from day one
• Chatdesk handles all hiring, training and scheduling of your Superfans

Innovative technology

• Tickets get solved and prioritized by Chatdesk to free up your team
• Learns from your previous responses using Machine Learning
• Free dashboard for tracking revenue, CSAT, NPS and insights from customer feedback

Low pricing starting at

• $99 per month
• Free trial
• Compare plans

Impact for our customers

• 90+ NPS for your Chatdesk team
• 10%+ Increase in conversion on Facebook & Instagram Ads
• $1-3 Saved per ticket handled by your Chatdesk team

Chatdesk solves

• Pre-sale FAQs
• Product questions and availability
• Engagement on Facebook, Instagram & Social Ads
• Driving conversions
• Protecting brand reputation by moderating spam & negative comments
• Order status
• Returns
• Promo codes
• Cancellations
• Defects / damages
• Address / order changes
• Login issues and technical troubleshooting
• After hours coverage
• Faster response times
• Ticket prioritization and tagging
• Hiring, training & scheduling superfans of your brand
• Ensuring consistent brand voice across your channels

How it works

1. Connect your channels

   • Only 1 click to setup. No dev work or pre-work needed
   • Our platform learns from your historical tickets by using machine learning
   • Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale questions, order status, returns / exchanges)

2. Handpick your team

   • Select your team members from local Chatdesk Experts, who are Superfans of your brand. Many Experts are your existing customers and they're excited to help others.
   • From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.
   • Chatdesk handles the hiring, training, and scheduling of your Experts so you get 24/7 coverage

3. Get fast and personalized responses

   • Customer messages get routed to your Chatdesk team to solve. Responses are personalized for each customer.
   • All messages and responses flow through your existing help desk
   • Track escalated tickets in Slack or directly in your help desk

4. Free dashboard included

   • Track CSAT / NPS and Revenue generated by your Chatdesk team in real time
   • Customer feedback is automatically tagged and categorized using machine learning
   • Save time on reporting with real-time insights for driving website conversion, product defects, etc

Chatdesk pays for itself.

Why Chatdesk is better

Your Chatdesk Experts

• Personalized responses from superfans of your brand
• Experts can start responding to customers in 1 day. No pre-work needed
• Make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control
• Pay per ticket solved. No upfront costs

Chatbot

• Robotic, impersonal responses to customers
• You have to set up scripts, flows, FAQ responses and keep them up to date
• When your business changes, you have to update all of your content and retrain the bot, and you may need help from a developer to make changes
• Monthly fees or upfront costs for engineering work

Outsourcing

• Inconsistent quality
• Months of training needed for each new support agent
• Rigid schedules with weeks of advance planning needed
• Hourly or monthly agent rates and upfront costs

Secure, private, and always compliant.

SOC 2 Compliant

• Our SOC 2 compliant software means everything we do meets (and exceeds) industry security standards.

Automatic Redaction

• With Google DLP all customer information is instantly redacted. So everyone stays safe and secure - automatically.

Testimonials

• "Chatdesk has been a great partner for us. They’ve proven to help increase our organic revenue MoM by driving conversion on pre-sales, and we are able to provide a best-in-class service across our channels"

  • Chandra Cooks, Marketing Director, Mented Cosmetics

• "Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice"

  • Sophie Bakalar, Co-Founder of Fable Pets

See the difference for yourself.

We'll show you how Chatdesk can supercharge your customer support team, helping them drive more revenue, achieve greater efficiency and customer satisfaction.