Cost Effective Outsourcing | Chatdesk

Scale with 24/7 personalized support from Superfans

Pay-per-ticket solved on social, email, and SMS

The most scalable way to boost sales and support. Get just the coverage you need with our on-demand plan — and let our CX experts solve your tickets for you.

How many support tickets do you have each month?

400

$1,000 / month

400 tickets resolved per month

$900/ month

400 tickets resolved per month

Add full-time experts along with on-demand support

For brands that need expert support for live chat, quicker SLAs, and complex or custom processes. With our dedicated plan, you set a specific schedule for your assigned experts.

How many full-time experts do you need?

1

$3,900 / month

1 full-time expert

$3,510 / month

1 full-time expert

Included with all plans. Always free.

Scale higher, faster with more solutions.

Social engagement

Get more likes, replies, follows, and sales with organic comments on social.

Plans starting at

$900 / month

1:1 retention messages

Retain, upsell, and win back customers with 1:1 emails, SMS, and DMs.

Plans starting at

$1,000 / month

Smarter call deflection

Plans starting at

$99 / month

Reduce call volume and shift callers to self-serve and messaging channels.

Automatic customer insights

Plans starting at

$0 / month

Instantly aggregate and analyze customer feedback from all your channels — in one place.

Turn tickets and comments into conversions.

Want to lower response times, boost CSAT scores, and improve conversion and retention rates? Let’s do it.

You might be wondering...

Do you offer discounts for higher ticket volumes?

Yes! As your ticket volume goes up, the price per ticket goes down, making it even more cost-effective. To learn more, schedule a demo with our sales team.

Is it easy to adjust my plan for seasonal sales or spikes in support tickets?

We understand that customer demand shifts with the seasons. You can easily flex your coverage up or down to keep pace with sales spikes and off seasons. Just let your Client Success Manager know in advance.

Are there onboarding fees?

There is no onboarding fee for integrating with your existing social and help desk channels. To integrate with order systems like Shopify and Magento, there is a $99 setup fee.

1:1 customer engagement — done for you

Drive revenue, save time, and win customer loyalty with pay-per-conversation plans.

The most scalable way to unlock revenue with 1:1 customer engagement.

Plans starting at

$1,500 / month

500 conversations per month

Turn conversations into conversions.

Realize the value of 1:1 customer conversations right away with a free two-week pilot.

Do you offer discounts for higher volumes?

Yes! As your volume goes up, the price per conversation goes down, making it even more cost-effective. To learn more, schedule a demo with our sales team.

Is it easy to adjust my plan for seasonal sales or spikes?

We understand that marketing plans and customer demands shift with the seasons. You can easily flex your coverage up or down to keep pace with sales spikes and off seasons. Your Client Success Manager will work with you to plan for this in advance.

Are there onboarding fees?