Call Deflection - Reduce call volume by deflecting calls to chat and self service
Shift
Deflection of call volume to self serve
Reduce inbound call volume and enhance your customer experience by enabling callers to shift to digital channels and self-serve
Reduce call volume by 10%+
Achieve 90%+ CSAT
Reduce cost per call by up to 80%
Trusted by hundreds of amazing brands
When a customer calls your call center Increase your First Contact Resolution (FCR) Reduce wait times, repeat calls, Average Handling Time (AHT) ...
Shift inbound calls to more efficient channels:
- Web chat with Live Agents
- SMS text messaging
- Facebook Messenger
- Apple Business Chat
- Social Media
- In-app chat
Guide customers to lower-cost self service channels:
- Order status
- Returns / Warranty
- Cancellations
- Mobile app
- Chatbot / Virtual assistant
- FAQs or knowledge base
- Booking / scheduling
or
Impact for our customers
- 10%+ Call deflection rate for reducing number of calls
- 90%+ Customer satisfaction for text based customer engagement and self help
- $3-5 Savings for every call deflected from your IVR due to increased customer service agent efficiency
Launch in 1 day
No dev work or pre-work needed for your customer care team
Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems
Get omnichannel customer interactions and digital transformation for your contact center instantly
Easy analysis
Real time dashboard for tracking number of inbound calls deflected, call deflection rate, and the overall customer journey in the call center
Low pricing starting at
$99
per month
Free trial
Free analysis of customer needs and call deflection strategy
Call deflection reduces costs by up to 80%
The average cost per call is $3 to $5 because agents can only talk to one customer at a time. The cost of self-service or a virtual assistant is almost $0. The cost to resolve a ticket with web chat is around $1.
How BarkBox achieves 95%+ CSAT with Chatdesk
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone to the those channels.
- Hernan Giraldo
VP of Customer Experience
How MiniLuxe increased self service with Chatdesk
We were able to get up and running very quickly without any development, just minor settings changes
- Krista Smith
Concierge Center Manager
Supercharge your existing apps with a single click.
An official partner to the best in the business. Chatdesk integrates seamlessly with all your existing platforms like Zendesk, Gorgias, Intercom and more. No dev time needed.
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Secure, private, and always compliant.
SOC 2 Compliant
Our SOC 2 compliant software means everything we do meets (and exceeds) industry security standards.
Automatic Redaction
With Google DLP all customer information is instantly redacted. So everyone stays safe and secure - automatically.
We used the Shift tool to automate some of our common phone requests like returns and forward calls to chat.
Alice Warren
Senior Director of CX
Thinx
Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!
Susan Campbell
Director of Customer Experience
Vera Bradley
The Chatdesk shift solution has been instrumental in scaling our customer support systems and providing positive customer experiences! The shift solution helps drive our phone call volume to live chat, SMS, and facebook messenger which allows our customer support team to operate more efficiently and effectively throughout the work day
Bobby Shomrony
Director of Customer Experience
Felix Gray
See the difference for yourself.
We'll show you how Chatdesk can supercharge your customer support team, helping them drive more revenue, achieve greater efficiency and customer satisfaction.