Automatic Customer Insights

Get customers insights from every channel,

automatically

Chatdesk instantly aggregates and analyzes customer feedback from all of your channels - giving you the most comprehensive insights, with way less effort.

Providing customer analysis for 998+ brands

How it works

All your feedback, from every channel - all in one place.

Cobbling together fragmented feedback from email, chat, social, surveys, reviews and more is a time-intensive and imperfect process. With Chatdesk, all your feedback will be automatically aggregated into one place, making it easy to spot trends and find new opportunities for growth.

The most accurate tagging - done automatically.

Stop tagging manually and allow us to do it for you. Chatdesk has 90%+ average tagging accuracy across 70+ tags including your own custom tags and filters. #easy.

Find exactly what you need and export it in a flash

Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse.

Analyze every channel

• Email
• Chat
• Social media messages and ad comments
• NPS / CSAT Surveys
• Amazon, App Store, and product reviews

Filter feedback by date, channel, product, sentiment and custom tags

Understand your customer

• Top reasons for contact
• Product defects
• Shipping issues
• Returns and cancellations
• Website and app bugs
• Top promoters and detractors
• Benchmarking trends over time

Optimize your experience

• Reduce contact volume
• Improve self service
• Optimize product merchandising
• Increase website conversion and repeat sales

1,000+

Hours saved per year from previous manual tagging & reporting

10%+

Increase in conversion from website changes

Secure, private, and always compliant

• SOC 2 Compliant
  Our SOC 2 compliant software means everything we do meets – and exceeds industry security standards.

• Automatic Redaction
  With Google DLP all customer information is instantly redacted, so everyone stays safe and secure - automatically.

"Chatdesk is a great tool for getting insights from our email, chat and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment."

Marie Estep
Head of CX, BarkEats

Get a free quote.

Schedule a quick demo with our sales team.