Call Deflection

An easy way to deflect calls and

delight your customers

Chatdesk dramatically reduces your inbound call volume and CX costs, quickly shifting callers to chat and self-service resolutions.

Deflecting millions of calls for 130+ brands

"Our highest customer satisfaction scores come from text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone calls to those channels"

Hernan Giraldo

VP of Customer Experience Ops

How it works

Launch in 1 day

Chatdesk instantly syncs with your existing phone numbers, IVR systems, support tools and messaging channels. All with zero dev work or set up time.

Answer your customers faster

Empower your team and answer customer requests faster with chat, Facebook Messenger, chatbots, self-service options, knowledge management tools, and visual IVR solutions.

Instantly see results

Our dashboard provides real time tracking of deflected inbound calls and message volume.

A little less conversation, a lot more satisfaction.

• 10%+ Reduction in calls
• 90%+ Customer satisfaction for text based and self-service support
• $3-5 Savings for every call deflected

Start for

$99 per month

Launch on your existing phone system in 30 minutes.

Shift inbound calls into chats

Web Chat With Live Agents

SMS Text Messaging

Facebook Messenger

WhatsApp

Apple Business Chat

In-app Chat

Consistent brand voice on every channel

Deliver self-service and automated support

Chatbot Virtual Assistant

FAQs or Knowledge Base

Order Status

Returns / Warranty

Mobile App

Visual Interactive Voice Response (Visual IVR)

Supercharge your existing apps with a single click.

An official partner to the best in the business. Chatdesk integrates seamlessly with all your existing platforms like Zendesk, Gorgias, Intercom and more. No dev time needed.

"We were able to get up and running very quickly without any development, just minor settings changes"

Krista Smith

Concierge Center Manager

Get a free quote.

Schedule a quick demo with our sales team.