## Pet Companies

Trusted by innovative pet brands

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"Our highest customer satisfaction scores come from text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone calls to those channels"  
**Hernan Giraldo**  
VP of Customer Experience Ops  
**95%+**  
Customer Satisfaction  
**15%+**  
Reduction in phone calls  
[Read Case Study](http://chatdesk.io/customer_stories/Chatdesk_Shift_Case_Study_BARK.pdf)

"Amazing customer service is a pillar of our brand and Chatdesk enabled us to quickly provide tailored responses and maintain our unique voice."  
**Sophie Bakalar**  
Co-Founder  
**100%**  
Customer Satisfaction  
**90%+**  
Tickets solved by Chatdesk  
[Read Case Study](/content/blog/how-chatdesk-matched-fables-unique-brand-voice-from-day-one/index.html)

"Chatdesk helps us achieve excellence customer experience and has significantly reduced our customer support costs."  
**Kevin Nester**  
Director of Customer Experience  
**90+**  
Net Promoter Score  
**82%+**  
Cost Reduction  
[Read Case Study](http://chatdesk.io/customer_stories/Chatdesk_Teams_Case_Study_Whistle.pdf)

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