Chatdesk vs. BrandBastion | Moderate social comments
Protect your brand with support from 50,000+ Superfans
Keep your community safe and engaged. Chatdesk uses AI and CX experts to provide 24/7 social comment moderation and customer support.
Helping ecommerce brands grow
We activate Superfans of your brand to provide 24/7 comment moderation and support across your social channels.
We match you with Superfans — CX experts who love your brand. They have your back with 24/7 comment moderation and customer support.
BrandBastion
Content specialists are trained to hide harmful comments and answer basic questions. But they don’t necessarily have any affinity for your brand.
Chatdesk is proactive about growth.
We help boost sales and retention — not just hide harmful comments.
We help you reach new customers on social media, solve pre- and post-sale tickets across channels, and retain customers with 1:1 emails and SMS.
BrandBastion
BrandBastion focuses on mitigating negative comments on your social ads or organic posts. It’s reactive. Not proactive.
Chatdesk does more than social.
We connect with your helpdesk to serve customers across email, SMS, and chat.
Sometimes it’s best to take the conversation out of public view. We can shift to a DM, email, SMS, or chat to resolve an issue.
BrandBastion
BrandBastion sticks to social media. If the conversation needs to move to a different channel, your team has to pick it up.
The Chatdesk platform is powered by AI.
Our AI helps experts know when to step in and what to say. Secure integrations allow the access to actually solve tickets for you.
BrandBastion
BrandBastion’s fully-managed service combines AI and human review. Moderators can provide info — but don’t have access to resolve issues.
How Chatdesk compares to BrandBastion
24/7 comment moderation
Chatdesk experts safeguard your community and your brand reputation with comment moderation across your social channels.
Customer support experts
Chatdesk activates CX experts who know your space, brand, and products. BrandBastion uses content specialists.
AI-driven platform
Chatdesk has used machine learning for years. Our models are trained on your past interactions — not simple rule-based logic.
Automatic customer insights
Instantly analyze customer feedback from all channels in one place with sentiment insights, summarized highlights, search, and export.
Support across all channels
Chatdesk connects with your systems, giving experts secure access to solve tickets across social, email, chat, and SMS.
Outbound social engagement
Chatdesk AI finds organic opportunities to proactively engage consumers and creators. Experts send 1:1 comments, replies, and DMs.
1:1 retention messages
Drive loyalty and repeat orders with 1:1 email and SMS campaigns. Chatdesk uses AI to generate proactive messages, and an expert reviews each one.
Transparent usage-based pricing
We publish our pricing because we have nothing to hide. You only pay when a Chatdesk expert resolves a ticket — no matter how many messages it takes.
"It was difficult for our team to respond 24/7 on social media but so important for sales. Within hours, Chatdesk was responding to messages and making Andie women happy!"
Rachel Thaw
Operations Manager, Andie Swim
You might be wondering...
Do you offer discounts for higher ticket volumes?
Yes! As your ticket volume goes up, the price per ticket goes down, making it even more cost-effective. To learn more, schedule a demo with our sales team.
Is it easy to adjust my plan for seasonal sales or spikes in support tickets?
We understand that customer demand shifts with the seasons. You can easily flex your coverage up or down to keep pace with sales spikes and off seasons. Just let your Client Success Manager know in advance.
Are there onboarding fees?
There is no onboarding fee for integrating with your existing social and help desk channels. To integrate with order systems like Shopify and Magento, there is a $99 setup fee.
Turn comments into conversions.
Want to lower response times, boost CSAT scores, and improve conversion and retention rates? Let’s do it.