Automatic Analysis of Customer Feedback
Trends
Save time on reporting and get fast insights for driving self service
Use Automatic Tagging to quickly analyze customer feedback and identify opportunities for your business
Get all your customer feedback in one place
Sentiment analysis across email, chat, social, surveys, etc
Save 1,000+ hours annually on tagging and reporting
Launch in minutes with no dev work needed
Watch a demo](/content/automatic-analysis-of-customer-feedback#/index.html)
Trusted by hundreds of amazing brands
Impact for our customers
10%+ Increase in conversion from website changes
15%+ Reduction in customer contacts
1,000+ Hours saved per year from previous manual tagging & reporting
No more manual tagging and reporting. Get all your customer feedback in one place.
Easily analyze
- Chat
- Social media messages
- Comments on Ads
- Product reviews, Amazon reviews, App Store reviews
- NPS / CSAT Surveys
Get granular insights
- Top reasons for contact
- Product defects
- Shipping issues
- Top reasons for returns and cancellation
- Website / App bugs
- Top promoters and detractors
Drive business impact
- Reduce contact volume
- Improve self service
- Increase website conversion
- Product merchandising
- Increase repeat sales
- Powerful reporting for executives
- Benchmarking trends over time
Launch in minutes
No dev work or pre-work needed.
Free trial
Accurate & granular
90%+ average tagging accuracy across 70+ tags
Custom tags and filters that are specific to your business (e.g. product defects)
Easy analysis
Filter feedback by date, channel, product, sentiment.
Search across all your messages and tickets.
Export data to CSV or your data warehouse.
Free
$0
1,000 tickets per month included
Drill down and export to CSV
Unlimited Trends dashboard users
Advanced - Starting at
$900 per month
For fast growing companies who need customized reporting
40,000 tickets per month included
Custom tags and dashboard filters
Search across all customer feedback
Enterprise
Contact sales
For large companies with a high volume of tickets
Custom volume
Export to data warehouse (e.g. Looker)
API access
Analyzing customer feedback about COVID using Chatdesk
Companies are looking at their customer data to understand the changing needs of their customers and how to best position themselves for the changes ahead. How can brands stand out from the crowd when over 20% of the U.S. population is locked down?
How a CX leader gets customer insights fast with Chatdesk
I save time on reporting by using the dashboard to analyze surveys alongside email and social. With Trends, I can easily identify actions for cross-functional teams.
- Jorge Pimentel
CX Manager, The Grommet
Announcing our official partnership with Delighted NPS and CSAT surveys
Delighted has partnered with Chatdesk to make it easy to analyze Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) alongside all your other customer feedback
Supercharge your existing apps with a single click.
An official partner to the best in the business. Chatdesk integrates seamlessly with all your existing platforms like Zendesk, Gorgias, Intercom and more. No dev time needed.
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Secure, private, and always compliant.
SOC 2 Compliant
Our SOC 2 compliant software means everything we do meets (and exceeds) industry security standards.
Automatic Redaction
With Google DLP all customer information is instantly redacted. So everyone stays safe and secure - automatically.
Why Chatdesk is better...
Chatdesk Trends
No effort
Granular Tags and Sentiment from every customer message
Get all your feedback in one place. Works across all channels and 60+ languages
Real time reports, drill down and search capabilities
Manual tagging & reporting
Time consuming
Manual tagging is inconsistent across agents
Missing insights from social, reviews and surveys
Too high level and only weekly or monthly reports
Chatdesk Trends is such an easy way to categorize, display, and report our Voice of the Customer. Not only is this great for Customer support but for Marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up.
Chris Beach
Customer Support Director
Just Thrive
If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see
Vijay J
Marketing
Kabo
See the difference for yourself.
We'll show you how Chatdesk can supercharge your customer support team, helping them drive more revenue, achieve greater efficiency and customer satisfaction.